Privacy Policy

Privacy Policy

iPollo’s Privacy Policy describes how Ipollo HK Limited and its subsidiaries and affiliates (collectively, “iPollo”, “we”, “us” or “our”) collects, uses, and shares your personal information through the iPollo websites (including but not limited to, and applications that reference this Privacy Policy.

Please take a moment to familiarize yourself take some time to read and familiarize yourself with this Privacy Policy, and contact us if you have questions.

Updated Jan. 6, 2022


This Privacy Policy will help you understand the following:

  1. What is Personal Information at iPollo?
  2. Personal information iPollo Collects from You
  3. Can Children Use iPollo?
  4. iPollo’s Use of Personal Information
  5. What About Cookies and Other Technologies?
  6. iPollo’s Sharing and Transferring of Personal Information
  7. Protection of Personal Information at iPollo
  8. Transfer of Personal Information Between Countries
  9. Links
  10. Use and Update
  11. Contact Us



  1. What is Personal Information at iPollo?

We treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by iPollo as “personal information,” no matter where the individual lives. This means that data that directly identifies you — such as your name, address — is personal information, and also data that does not directly identify you, but that can reasonably be used to identify you — such as your equipment serial number — is personal information. Such personal information may be provided by you directly when you use our websites or services, or place order or interact with us (such as providing address when placing order) or be obtained by us automatically through cookies and similar tools (such as preferences), or be provided by third parties (such as bank card information during payment). In addition, we may also collect non-identifiable data, which refers to data that cannot be used to identify an individual, for example, the statistics on website visits, user registration, application downloads, and product sales volume. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. However, this Privacy Policy does not cover all processing scenarios as you will be informed in specific processing activity. The products or services discussed, mentioned, or introduced in this Privacy Policy may vary depending on your product or geographic location.

This Privacy Policy covers how iPollo handles personal information whether you interact with us on our websites, through applications, or in person (such as by phone).


  1. Personal information iPollo Collects from You

We believe that we can provide you with great products and great privacy. This means that we strive to collect only the personal information that we need. The personal information iPollo collects depends on how you interact with iPollo.

When you create an ID, purchase and/or activate a product or device, download a software update, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with iPollo, we may collect a variety of information, including:

  • Information You Provide to Us
  • Account Information. Your iPollo ID and related account details, including email address, devices registered, account status, and usedtime
  • Contact Information. Data such as name, gender, nationality, date of birth, email address, physical address, phone number, or other contact information
  • Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
  • Transaction Information. Data about purchases of iPollo products and services or transactions facilitated by iPollo, including purchases on iPollo platforms
  • Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
  • Device Information. Data from which your device could be identified, such as device serial number, or about your device
  • ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances for the purpose of managing reservations, or as required by law
  • Other Information You Provide to Us. Details such as the content of your communications with iPollo, including interactions with ourstaff and contacts through social media channels
  • Automatically Collected Information

We automatically collect and store certain types of information about your use of iPollo services including your interaction with content and services available through iPollo. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses iPollo. Examples of the information we collect and analyse include:

  • the Internet protocol (IP) address used to connect your computer to the Internet
  • login, email address, password and location of your device or computer
  • product interaction,crash data, performance and other diagnostic data and other usage data
  • version and time zone settings
  • browsing history, search history, transaction history
  • Information from Other Sources

iPollo may receive personal information about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

Please note, you are not required to provide the personal information that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.


  1. Can Children Use iPollo?

iPollo does not allow any children to use iPollo or buy iPollo’s products. We do not knowingly collect personally identifiable information from children. Should a parent or guardian have reasons to believe that a child has provided iPollo with personal information without their prior consent, please contact us to ensure that the personal information is removed and the child unsubscribes from any of the applicable iPollo’s services.


  1. iPollo’s Use of Personal information

iPollo uses personal information to to process your transactions, power our services, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal information for other purposes with your consent.

iPollo uses your personal information only when we have a valid legal basis to do so. Depending on the circumstance, iPollo may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal information where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.

  • Register your iPollo ID.
  • Process Your Transactions. We use your personal information to take and handle orders, process payments, and communicate with you about orders and services, and promotional offers. Forexample, to deliver goods and provide after-sales service, you need to fill in the consignee's address, name, and mobile phone number, and we may share it with third-party warehousing, logistics and service providers. When you pay, we need to collect your order number, payment serial number, order amount, and payment method, and such information may need to be shared with the  To provide after-sales service, we need to record the information of the equipment you purchased.
  • Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
  • Power Our Services. Forexample, iPollo collects personal information necessary to power our services, which may include personal information collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. Sometimes we collect user feedback. The feedback you choose to provide is important to help iPollo improve its services. To process your feedback, we may use the personal information you provide to contact you and keep records. In addition, we troubleshoot when you send us error reports.
  • Provide personalized user experience and content.
  • Security and Fraud Prevention. To protect individuals, employees, and iPollo and for loss prevention and to prevent fraud, including to protect individuals, employees, and iPollo for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
  • Comply with Law. For example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.In certain cases, we collect and use your personal information to comply with laws and regulations. For instance, we collect bank account information for identity verification and other purposes.

iPollo does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

iPollo retains personal information only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal information collected and, if retention is required, work to retain the personal information for the shortest possible period permissible under law.


  1. What About Cookies and Other Technologies?

We use cookies and similar tools to enhance your user experience, provide our services, and understand how customers use our services so we can make improvements. To enable our systems to recognize your browser or device and to provide services to you, we use cookies. We generally treat data we collect using these cookies and similar technologies as nonpersonal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information in those regions.

  • Cookies
  • Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.We use cookies and similar tools to provide our services, for example:
  • Recognizing you when you sign-in.
  • Displaying features and services which might be of interest to you, including ads on our services.
  • Preventing fraudulent activity andimproving security.
  • Keeping track of your preferences such as currency and language.
  • We also use cookies to understand how users use our services so we can make improvements.With cookies, iPollo can collect information about your use of our websites and other applications, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie).

iPollo will not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies at your own preference. The settings on your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable and remove cookies, and when cookies will expire. Find out how to manage cookie settings for your browser here: < Internet Explorer>、< Google Chrome>、< Mozilla Firefox>、< Safari> and  <Opera>

Cookies allow you to take advantage of some of iPollo's essential features. If you block or otherwise reject operational cookies through your browser settings some features and services may not work.

  • Similar Tools

In addition to cookies, iPollo and some third parties may also use web beacons and pixel tags on websites, other local storage technologies (such as local shared objects and HTML5 local storage) and Do Not Track function. These technologies will be used for various purposes, including analysing service usage (together with cookies) and providing more satisfactory content and advertisements to you, record some information about your activities and preferences and etc.


  1. iPollo’s Sharing and Transferring of Personal information
  • Sharing

Information about our users is an important part of our business and we are not in the business of selling our users’ personal information to others. iPollo may share personal information with iPollo-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. They are obliged to process personal information in accordance with the provisions of this Privacy Policy and our instructions, and they cannot use the personal information for their own purposes. Once we have fulfilled our requirements, they must delete or return the data. Further, iPollo does not share personal information with third parties for their own marketing purposes.

  • Your information may be shared within iPollo’s affiliates, but only for explicit, and legitimate purposes, and the sharing is limited only to information required by services.
  • Service Providers. iPollo may engage third parties to act as our service providers and perform certain tasks on our behalf, includingsupplier, third parties provide infrastructure technical services, logistics and distribution services, payment services, data processing services, etc. Our purpose of sharing this information is to realize the functions of products and services. For example, we must share your order information with logistics service providers to arrange delivery. In addition, we may also hire a third party to process or store data related to your use of our services and delivery of products, including personal information.
  • Business Partners. iPollo may sometimes cooperate with third parties to provide services or other products.
  • iPollo may share your personal information with others in accordance with your instructions or with your consent.
  • We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.


  • Transferring

Transferring refers to the process of transferring the control of personal information from iPollo to another controller. iPollo will not transfer your personal information to any company, organization or individual, except in the following cases:

  • We maytransfer your personal information to other parties after obtaining your expressly consent.
  • In case of mergers, acquisitions or bankruptcy liquidation, if  the transfer of personal information isnecessary, we will require the new company or organization to comply with this Privacy Policy, or otherwise we will require the company or organization to seek your authorization and consent.


  1. Protection of Personal information at iPollo

We take precautions and has adopted standard industry practices to protect your personal information. When you submit personal information via the website, your information is protected both online and offline. Wherever we collect personal information[ (such as credit card information)], that information is encrypted and transmitted to us in a secure way. To this end, iPollo takes the following measures:

  • We willensure that the personal information collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We retain your personal information for no longer than is necessary for the purposes stated in this Privacy Policy, or for a period that may be required for tax and accounting purposes, unless extending the retention period is required or permitted by law.
  • While we use encryption to protect personal information transmitted online, we also protect your information offline. We implement trusted protection mechanisms to protect data and data storage servers from attacks.
  • We arrangean access control mechanism to ensure only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.
  • We strictly select business partners and service providers, and require them to protect your personal information in accordance with this Privacy Policy.
  • We hold security and privacy protection training courses, tests, and publicity activities to raise employees' personal information protection awareness.

We value your trust in providing us your personal information, thus we strive to use standard commercial means of protecting it. However, please note that no security measure is perfect and no product, service, website, data transfer, computing system, or network connection is absolute secure. For you, the most important thing is to prevent unauthorized access to your personal account password. We recommend setting a unique password for your account that is different from other online accounts. And after using the computer in public places, be sure to log out.

To prevent the leakage, damage, and loss of personal information, iPollo has formulated several systems, response measuresand the corresponding processing procedures. In the unfortunate event of a personal information security incident, iPollo will notify you in accordance with the requirements of laws and regulations. At the same time, we may also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.


  1. Transfer of Personal information Between Countries

iPollo provide products and services around the world, thus your personal information may be transferred to or accessed by entities around the world to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. iPollo complies with laws on the transfer of personal information between countries to help ensure your data is protected, wherever it may be.

In particular, if iPollo transfers your data generated in the EU to iPollo-related institutions or third-party service providers outside the EU, we will adopt EU-based standard agreement terms or the security protection mechanisms in the General Data Protection Regulation (GDPR).


  1. Links

Our service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


  1. Useand Update

If you choose to use iPollo, your use and any dispute over privacy is subject to this Privacy Policy and our Terms of Use. If you have questions about this Privacy Policy or privacy practices including where a third-party service provider is acting on our behalf, or would like to submit a complaint, please contact us. You can also ask us questions about how to submit a privacy complaint and we will endeavor to help.

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose. In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal information, and to ask for data portability. You may also object to our processing of your personal information or ask that we restrict the processing of your personal information in certain instances. If you wish to do any of these things, please contact us.

Our business changes constantly, and our Privacy Policy will change also. We advise you to review this page periodically for any changes. If you do not agree with the revised content, you shall stop accessing iPollo immediately. When an updated version of the Privacy Policy is released, your continued access to iPollo means that you agree to the updated content and agree to abide by the updated Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Due to differences in local laws and languages, the local versions of this Privacy Policy may be different from this version. In the case of any conflicts, the local versions shall prevail.


  1. Contact Us

The best way to get in touch with us with questions or comments about the Privacy Policy or to exercise your options described above is to contact us by email at


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