Warranty & Repair & Return Policy

  • WARRANTY& RETURNS
  1. A 180/360-day warranty period is provided starting from the shipping date(the “Warranty Period”).180-day Including: V1, V1 mini, V1 mini-260M(Standard),  V1 mini-280M(Standard), V1 mini-330M, G1, G1mini, X1, V1H, V1 mini ETC, V1 mini ETC Plus, V1 mini SE, V1 mini SE Plus. 360-day Including: B1L
  2. The Product Warranty is non-transferable and applies only to the original purchaser. The Product Warranty does not apply to any product not purchased from us or our authorized suppliers. The Product is not for family consumption.  The Product shall be operated only by professionals, and nonprofessionals (such as underage person, etc.) are not allowed to operate the Product.  In case you fail to comply with the instructions mentioned above, you shall be responsible for any loss or damage caused to others or yourself. 
  3. All sales are final. No refunds will be granted. Defective Productcan be repaired for free if they fall under the iPollo Warranty policy.
  4. We will not provide repair service under the following circumstances:

(1) Product has been lost before the arrival at the repair service location;  

(2) Damage caused by the use of third-party overclocking software;

(3) Any product other than iPollo Product or fake products;

(4) Scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product;

(5) Scrap: including but not limited to, burned boards, corrosion/oxidation of Products, disconnection of chip pins, PCB breakage, board via holes blockage, and the use of POE switches, etc.;

(6) Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes of Products or parts, or other attempts to obtain After-Sales Maintenance Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Maintenance.

(7) Algorithm change of block-chain itself, or the Product’ algorithm change made by you. 

For Products not eligible for repair, you should pay for return shipping fee, storage fee and other expenses (if any) before asking us to return the product to you.

  1. We reserve the right to charge fees for repair services under the following circumstances:

(1) The Product has expired the Warranty Period, including (i) the warranty of the Product has expired when the Repair Service Order is created (as such date is indicated on this Website); or (ii) the Product does not arrive at the repair service location within the time period described in this Section 6, and the warranty of the Product has expired when the Product arrives at the repair service location. 

(2) Voided warranty due to:

       (a) Product damage caused by failure to installation, use and maintain in accordance the user’s guide;

       (b) Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;

(c) Product damage caused by physical interference, including but not limited to, moisture, corrosive environments, surges, transportation, and extreme environment;

(d) The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation；

(e) Product damage caused by overvoltage or undervoltage or leakage；

(f) Product damage caused by significant higher or lower ambient temperature exposure；

(g) Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof；

(h) Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.;

(i) Disassembly or alteration of Product by any person other than us or an authorized service provider of us’

(j) Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;

(k) Unauthorized changes on firmware and hardware using any third-party product;

(l) Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;

(m) Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;

(n) Damage or loss of data due to improper use;

(o) Product without original barcode or SN label or which has been altered, defaced or removed;

(p) Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;

(q) Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);

(r) Daily wear and tear;

(s) Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.

(3) Product sent for Repair Service without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc.

(4) As to the chips missing in the hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.

  1. If you request a free repair service, please create a Repair Service Order online (the creation time of the Repair Service Order is subject to the display on this Website), and send the product to our repair point within 15 days from the creation of Repair Service O Warranty eligibility will be determined on the date product arrives at our repair point.
  2. iPollo does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
  3. Working time of after-sale service is 09:30 to 18:30 UTC+8, service includes remote helping, Q&A, diagnosis, etc. All service inquiries will be responded within 48 hours, repair work can be expected within 7-10 working days (shipping time not included).

Please read iPollo Repair Policy for a complete list of terms and conditions that apply to all orders placed on www.ipollo.com

iPollo Repair Policy

PLEASE READ IPOLLO REPAIR POLICY CAREFULLY.

 

This Repair Policy (this “Policy”) applies to all products purchased on www.ipollo.com (this “Website”) .

iPollo HK Limited (“iPollo” or “We”) reserve the right to revise this Policy at any time without prior notice. The revised terms will take effect automatically upon announcement on this Website. If you do not agree with the revised terms, you should not purchase our Products or stop using our After-Sales Repair Service.

By ticking the I have read and agree box on the page of creating repair service order (“Repair Service Order”) and such Repair Service Order, you accept and agree to be bound by this Policy. 

 

CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS POLICY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS AND YOU SHOULD CONSULT THE CITIZENS ADVICE SERVICE IN YOUR COUNTRY OF RESIDENCE FOR FURTHER INFORMATION ON THESE RIGHTS. 

 

  1. Definition

Unless otherwise defined, the following terms used in this Policy shall have the following meanings:

1.1 “After-Sales Repair Service” and “Repair Service” means the testing, maintenance and other services provided by a third party entrusted by iPollo or iPollo’s affiliates for the Products purchased by Customer. Among them, Repair Service is categorized into Repair Service within the warranty period and Repair Service after the warranty period. Depending on the types of product failure, we may choose different resolutions, including repair, replacement, etc.

1.2 “Customer” means any person that registers and purchases Products or service on this Website.

 1.3 “Product” means the products displayed and sold on this Website, including, but not limited to, mining machines, smart chips.

1.4 “Replacement Product” means the Product of the same type or specifications provided to replace the defective Product or Product of the same brand with hash rates no less than that of the defective Product. Replacement Product may not be a new Product. The warranty period of the Replacement Product will be the remaining warranty period of the original Product calculated from the date of dispatch of the original Product, except when the warranty is voided in accordance with the terms and conditions of this Policy.

1.5 “Warranty Period” also means the free After-Sales Repair Service period, starting from the shipping date (as such date is indicated on this Website). Different products may have different warranty period, please check on Product Detail Page.

 

  1. Request for After-Sales RepairService

2.1 If the product you have purchased is found to be defective, you need to create a Repair Service Order on this Website. You may refer to the following web page for additional details: [Repair Ticket].

2.2 You should carefully read this Policy before creating a Repair Service Order. You acknowledge and agree that if your Product cannot be serviced free of charge, you will be charged repair fees. You shall only create a Repair Service Order if you agree and accept the terms of this Policy. Otherwise, please do not create a Repair Service Order. If you have any questions about any term of this Policy, please contact our after-sales service support staff.

2.3 The information provided in the Repair Service Order (including, but not limited to, product type, quantity, tracking number, contact information and delivery address) must be accurate and complete. Otherwise, we have the right not to provide Repair Service and all losses shall be borne by you. 

2.4 If you need to update tracking information after the creation of the Repair Service Order, you should do it within 7 days of the date of the Repair Service Order Creation, and ensure that the Product will arrive at our repair service location within 15 days of the date of Repair Service Order Creation. You shall bear all costs and risks of loss of, or damage to, the Product if you fail to update tracking information or deliver the Product within the above-stated time.

 

  1. Sending for Repair
    • At present, we provide After-Sales RepairService via mail. You should, at your own expense, ship the Product to the repair service location of your choice as identified in the Repair Service Order in accordance with our

3.2 Before shipping the Product, please backup and delete personal data, software programs or any other information (collectively, “Data”). During Repair Service, it is possible that your Data will be lost or damaged or we may send you a Replacement Product, and we do not take responsibility for damage or loss of Data. 

3.3 Product you return to us must be properly packaged in its original packaging (or packaging providing the product with protection equivalent to the original packaging). We will not responsible for the damage, loss and other risks that occur during the transportation of the reprocessed Products. Failure to properly pack the Products for transportation (including unpacked Product, Product without cushioning, inappropriate packaging materials, etc.) may void the warranty. You may want to consider insuring your package in case of damage or loss during transportation. In addition, if the Product you send for repair is not within the scope of Free Repair, you will be charged return freight for the repaired or replacement products. For details, please contact our after-sales service support staff.

3.4 Under the following circumstances, we have the right to refuse servicing your Product:

(1) You have not created a Repair Service Order properly or at all.

(2) You have not paid the freight.

(3) The Product is damaged during transportation.

We may, as a courtesy, still provide the After-Sales Repair Service, but you are responsible for the freight and risk of loss of, or damage to, the Product during transportation. 

3.5 In the absence of any of the circumstances specified in Section 3.4, we will sign for the parcel and unpack it to inspect the Product failure situation. You should be aware that: except in the case of Non-repair, Mixed boards under this Policy, we will make repairs while disassembling and inspecting the Product, you cannot ask us to directly return the product without repair.

3.6 You agree that we do not need to return the defective Product or parts that are replaced. The Replacement Product or parts may not be new, but they must be in good working condition and perform functions substantially similar to the replaced Product or parts. The warranty period for the Replacement Product or replacement parts will be the remaining warranty period of the original Product. 

3.7 You agree that we have the sole discretion to choose whether to repair or replace the Product or any part thereof.

3.8 If you send the hash boards separately for repair, please note that due to technical reasons, the performance of repaired hash boards may differ from the original hash boards.

 

  1. RepairPolicies

4.1 Free Repair

4.1.1 If your Product is under warranty and subject to the terms of this Policy, we will service the Product free of charge and will pay for the return freight.

4.1.2 You should create a Repair Service Order on this Website within the Warranty Period (the time of the Repair Service Order will be shown on this Website) and ship the Product to the repair service location of your choice as identified in the Repair Service Order within 15 days from the date of the Repair Service Order. If the Product does not arrive at the repair service location on time, we will determine whether the Product is within the warranty period based on the actual arrival date.

4.2 Non-repair

4.2.1 We will not provide Repair Service under the following circumstances:

(1) Product has been lost before the arrival at the repair service location; 

(2) Damage caused by the use of third-party overclocking software;

(3) Any product other than iPollo Product or fake products;

(4) Scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product;

(5) Scrap: including but not limited to, burned boards, corrosion/oxidation of Products, disconnection of chip pins, PCB breakage, board via holes blockage, and the use of POE switches, etc.;

(6) Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes of Products or parts, or other attempts to obtain Repair Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Repair Service.

(7) Algorithm change of block-chain itself, or the Product’ algorithm change made by you.

4.2.2 If we determine that the Product meet the Non-repair criteria, such Product will be returned at your own cost. Further, any storage fee (if any) shall also be borne by you before your Product is returned.

4.3 Repair with Charges 

4.3.1 We reserve the right to charge fees for repair Services under the following circumstances:

(1) The Product has expired the Warranty Period, including (i) the warranty of the Product has expired when the Repair Service Order is created (as such date is indicated on this Website); or (ii) the Product does not arrive at the repair service location within the time period described in Section 4.1.2 of this Policy, and the warranty of the Product has expired when the Product arrives at the repair service location. 

(2) Voided warranty due to:

   (a) Product damage caused by failure to installation, use and maintain in accordance the user’s guide;

   (b) Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;

(c) Product damage caused by physical interference, including but not limited to, moisture, corrosive environments, surges, transportation, and extreme environment;

(d) The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation；

(e) Product damage caused by over-voltage or under-voltage or leakage；

(f) Product damage caused by significant higher or lower ambient temperature exposure；

(g) Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof；

(h) Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.;

(i) Disassembly or alteration of Product by any person other than us or an authorized service provider of us’

(j) Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;

(k) Unauthorized changes on firmware and hardware using any third-party product;

(l) Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;

(m) Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;

(n）Damage or loss of data due to improper use;

(o) Product without original barcode or SN label or which has been altered, defaced or removed;

(p) Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;

(q) Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);

(r) Daily wear and tear;

(s) Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty

(3) Product sent for Repair Service without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc.

(4) As to the chips missing in the hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.

4.3.2 For Products that are not entitled to Repair Service free of charge, we will provide you with the estimated charges and return the repaired or replacement products after you have paid for the Repair Service.

4.4 Special provisions of mixed board Products

4.4.1 You agree that we have the sole discretion in determining whether your Products belong to mixed board Products.

4.4.2 In the case of mixed board Products, we will inform you of the repair options:

(1) You may pay a service fee in accordance with the fee estimate, and we will return repaired or replacement products; or

(2) You may choose not to repair such Products and we will return them directly to you after you have paid for the return freight and other fees (if any).

4.4.3 The repaired mixed board Products enjoy the Warranty Period of 15 days.

 

  1. Fees and Payment

5.1 You can refer to our after-sales service support staff for more details about service fees; provided, however, that the exact amount of the service fee shall be determined at the time of Service.

5.2 You should pay for After-Sales Repair Service in US dollars within three (3) calendar days after we have provided a fee estimate. We will only deliver the repaired Product after receiving your payment. You can pay for the service fee or other fees through bank transfer (USD). We reserve the right to change the ways of payment and you should refer to the payment instruction indicated on this website. If you choose to pay through bank transfer, please do make sure that you have uploaded to the webpage of After-Sales Repair Service Service Order on this website the information including the name of the payer and bank note of the payment upon your payment. Otherwise, we have the right not to return the repaired or replacement Product.

5.3 If you fail to pay the applicable service fees within thirty-five (35) calendar days after we have provided the fee estimate, we will charge you an additional storage fee commencing the 36th calendar day after we have provided the fee estimate at a rate of USD [$1.5] per day for mining Products and USD [$0.75] per day for other Products. If you fail to pay the applicable service fees within ninety-five (95) calendar days after we have provided the fee estimate, we will notify you that it considers your Product to be abandoned, we may dispose of your Product in accordance with applicable provisions of law, and, specifically, may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges.

5.4 If any Product is stored at our service location, including due to your failure to create Repair Service Order or any inconsistency between Repair Service Order and the transportation, we will collect storage fees commencing the [36th] day after receiving the Product.  If you fail to pay the applicable service fees within ninety-five (95) calendar days after we have provided the fee estimate, we will notify you that it considers your Product to be abandoned, we may dispose of your Product in accordance with applicable provisions of law, and, specifically, may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges.

5.5 You shall strictly comply with any applicable tax laws and regulations. It is strictly prohibited to use the payment services provided by this Website or third-party payment institutions to engage in activities that violate applicable tax supervision laws and regulations or other illegal activities. You are solely responsible for any loss caused by your violation of any applicable laws, regulations, normative documents and policies, and you shall be responsible for indemnifying us or any third party for any loss and damage caused thereby. In addition, we shall have the right to terminate the service in case of your breach of this Policy.

  1. Return the Product for Repair Service

6.1 Unless you provide alternative instructions, we will return your repaired or replacement product to the mailing address you have furnished when you authorize the Repair Service. If your Product is returned to us because delivery could not be completed at the address given, we will attempt to contact you for an alternative mailing address. If you do not provide an address at which we or our agent may deliver your Product within sixty (60) days after the original delivery attempt, we will notify you that it considers your Product to be abandoned. We will send notice to the mailing address you have furnished when you authorize the Service. In the event that your Product is abandoned, we may dispose of your Product in accordance with applicable provisions of law, and, specifically, may sell your Product at a private or public sale to pay for any outstanding Services performed. We reserve our statutory and any other lawful liens for unpaid charges. 

6.2 We will have the right to choose shipping method, and we will use the carrier you have selected on the Repair Service Order to return your Product whenever possible. If your preferred carrier cannot deliver the Product to the address provided in the Repair Service Order, we will deliver the Product using an alternative carrier. We may not provide you with written notice prior to delivering your Product via the alternative carrier. If you request that your Product be returned by air, we will charge you additional freight. 

6.3 You will be responsible for delivering the Product to our service location and prepaying freight and any additional fees in connection therewith. Unless your Product is a non-repair Product, a mixed board Product or a Product needs to be scraped (in such case, you can choose not to repair the Product and request us to return the Product at you own expense of the return freight),  we will be responsible for returning the Product to you and bear the return freight expense. Other than that, we are not responsible for any additional costs. The local tariffs, taxes and other related expenses (if any) shall be on your account. Please note that the place of shipment of repaired or replacement products may not be the same as the address to which you delivered the product.

6.4 Please send the Products to our designated address via mail and prepay the freight. If you send the Product by freight collect, or you failed to send it to our designated address (including logistics pick-up point), we will not be able to receive the product, and all consequences will be borne by you.

6.5 We will send repaired or replacement product to the address provided by you and the recipient designated in the Repair Service Order. You shall be responsible for any additional costs caused by any incorrect or incomplete information.

6.6 Once we deliver the Product out to you, the risk of damage and loss passes to you after we deliver the parcel to the carrier. In the event of any damage to or loss of Products during transportation, you should settle such disputes with the carrier.

 

  1. Compliance and Export Restrictions

7.1 You guarantee that you are a legally established legal person, other entity or a natural person with full civil capacity and ability under the laws of your jurisdiction; and you are eligible and capable of entering into and performing this Policy. Purchase under this Policy is available only to those who have reached the age of majority. 

7.2 As the initiator of this After-Sales Repair Service, you guarantee that you have the right to send the request with accurate, complete and legal information and you agree to bear the loss and risk without the same. We shall only proceed according to your request and would not bear any liability arising from your request. 

7.3 You guarantee that you shall comply with any operation rules and regulations issued by this website and other Service providers and you shall not use other’s name to initiate any service of this website. You shall not take part in any illegal activities by using this website, including but not limited to fraud, money-laundering, cash-withdrawing and gambling. You shall not employ the faked or invalid bank account, or make any bogus transactions by using the payment system of this website.

7.4 You may not use or otherwise export or re-export the Products serviced except as authorized by the laws of the jurisdiction in which the Products were obtained. In particular, but without limitation, the Products may not be exported or re-exported in violation of export laws, including if applicable, export or re-export into any US-embargoed countries or to anyone on the US Treasury Department’s list of Specially Designated Nationals (“SDN List”) or the US Department of Commerce Denied Person’s List or Entity List. You represent that you are not located in any country or on any list where the provision of Product to you would violate the applicable law. You also agree that you will not use Products for any purposes prohibited by the applicable law. 

7.5 You guarantee that you shall fully comply with all applicable laws and regulations regarding cryptocurrency-related businesses, including but not limited to laws and regulations regarding cryptocurrency transactions, cryptocurrency mining businesses and cryptocurrency technology services when using Products or Services. You shall not take any action that would cause this website to be in violation of any aforementioned applicable laws or regulations. We shall not assume any responsibility for any loss or damage arising from any violation by you of the aforementioned applicable laws or regulations and you shall be fully and exclusively liable for and shall defend, fully indemnify and hold harmless this website from and against any and all claims, demands, actions, costs or proceedings brought or instituted against this website arising out of or in connection with any violation by you of any aforementioned applicable laws or regulations in relation to cryptocurrency-related businesses. 

 

  1. Disclaimer

8.1 We do not guarantee that your Data will not get lost during the Repair Service. It is your responsibility to back up your Data before sending in the Product for Repair Service. We will not be responsible for loss, recovery, or compromise of Data, programs or loss of use of equipment arising out of the Repair Service. You represent that your Product does not contain illegal files or data. 

8.2 We do not make any form of guarantee for repairing the Product successful, which depends on the extent of damage to the Product.

8.3 We do not make any form of guarantee for the loss of revenue during the repair period.

8.4 TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THIS POLICY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, IPOLLO SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS POLICY, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE.

 

  1. Limitation of Liability

9.1 IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS POLICY. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, IPOLLO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, IPOLLO WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, IPOLLO IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR REPAIR SERVICE ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES IPOLLO DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

  

  1. Governing Law and Dispute Resolution

10.1 This Policy shall be interpreted and enforced according to the laws of Hong Kong, without giving effect to conflicts of laws, rules or principles.

10.2 Any dispute, controversy, difference or claim arising out of or relating to the this Policy, including the validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) by arbitration under the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted. The appointing authority shall be the Hong Kong International Arbitration Centre. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English. The decision and awards of the arbitration shall be final and binding upon the parties hereto.

 

  1. Miscellaneous

11.1 Change Policy. iPollo reserves the right to change this Policy at any time.

11.2 Cancellation. Upon acceptance of a Repair Service Order, iPollo initiates service and consequently a Service Order may not be cancelled and you cannot withdraw from the contract. 

11.3 Product/Service Changes. We may make changes to our Products or Services, or to the applicable prices for such Products or Services at any time. The information provided online with respect to Products and Services may be out of date, and iPollo makes no commitment to update the information provided online with respect to such Products or Services.

11.4 Access online. iPollo reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to its online pages, or to any portion of its online site, for any reason; (2) to modify or change its online pages, or any portion thereof, and any applicable policies or terms; and (3) to interrupt the operation of its online site, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

11.5 Unenforceable Terms. If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.  

11.6 Waivers. iPollo’s failure to insist on or enforce strict performance of this Policy shall not be construed as a waiver by iPollo of any provision or any right it has to enforce these policies, nor shall any course of conduct between iPollo and you or any other party be deemed to modify any provision of these terms.

11.7 No Third Party Beneficiaries. These terms shall not be interpreted or construed to confer any rights or remedies on any third parties.

11.8 Data Protection. You agree and understand that it is necessary for iPollo to collect, process and use your data in order to process sales, perform service and confirm compliance with applicable laws. iPollo will maintain and use your personal data in order to allow you to exercise your rights arising from the service of your iPollo product and for quality and service related purposes. iPollo will not use your information for direct marketing purposes without obtaining your consent.

11.9 Complete Agreement; Force Majeure. This Policy governs service transactions accepted by iPollo. No other oral or written terms or conditions apply. iPollo does not authorize any variance or modification of this Policy. iPollo is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside iPollo’s reasonable control.

11.10 Compliance with Relevant Terms: You shall also observe the terms and conditions on these webpages: Terms of Use and Privacy Policy. Some services on this website (including but not limited to the on-line pay service) are provided by our business partners. When you use such services, you shall also observe the rules, terms and agreements provided by these business partners concerning the specific service (collectively, “Other Applicable Terms”).

Important Notice
1. After the machine is running normally, please use the "24-hour hashrate of the Mining Pool" as the criterion for stability.

2. It is recommended to use the original standard power supply to avoid damage to the machine or safety accidents.

3. Try to use the original standard power supply to suppress the voltage shock at the moment of power-on.

4. Please be careful not to spill water or other liquids on the machine, especially the non-case parts.

5. Please pay attention to ventilation and heat dissipation, do not block the vents, and do not place on flammable materials and fabrics.

6. If you need to disassemble the case to check the problem, please contact customer service support first. If you open the case without permission, the warranty will be voided.

7.This device is not for family consumption. This device shall be operated only by professionals, and nonprofessionals (such as underage person, etc.) are not allowed to operate this device. In case of breaching this notice, the breaching person shall be
responsible for any loss or damage caused to others or himself/herself.

8.You shall be liable for any loss or damage caused to yourself arising from or caused by
algorithm change of block-chain itself or the device’ algorithm change made by you. In such
case, the device will not enjoy the official warranty service and will be treated as out-of-
warranty.

9.Due to the nature of the Ethash/Etchash algorithm mechanism, the size of the DAG file gradually increases over time in the network. Once the size of the DAG file exceeds the memory capacity of the machine, it will no longer be able to mine the specified coin. Please note that this scenario will not be taken into consideration within the scope of our company's return and warranty services. There might be a risk in a potential loss of income, depending on the volatility of the crypto market. This risk has been addressed and shall be borne by the customer.

10. All final interpretation rights of this product are reserved by Ipollo HK Limited.